The warranty was part of my home purchase. After something stopped working they refused to send anybody out to even look at it. I was told that if it turned out to be something they didn't cover then I would have to pay for the service call. I said no problem, they said they would send someone in contact for an appointment. After weeks with no call from them, I started trying to contact them and was met with the most nasty customer service I have ever experienced, where I was accused of lying and insurance fraud. They refused to send anybody out and I was left with the cost of the repair, rendering them useless and pointless to even have.
Customer service is severely lacking. I spoke to six different representatives over two days to get a broken water pipe in the basement repaired. One representative took my information and said they would call back. They never did. Hold times averaged 20 minutes per call. One representative referred me to a plumber and said to call them back after the repair was made. The plumber made the repair and I paid out of pocket. Multiple calls later, the final representative told me the service is not covered. We are canceling our contract with ABC immediately. I would never recommend this company to anyone. Buyer beware.
Our home warranty with ABC Home Services came with our house when we purchased it this past March. We have encountered nothing but problems when making a claim and no one I have spoken with at the company has been professional or very helpful. Multiple times now that we have made claims, a contractor has come out to look at or fix our problem which we are told is covered by the warranty, then we receive a bill in the mail saying we owe $80. I have called to dispute these and whoever I speak with puts me on hold several times before saying "Oh yeah, that's a mistake. Don't worry about it." Now I tried to make a claim on our leaking dishwasher and are told we have an outstanding balance that needs paid after being told it was a mistake and being told it was covered. No follow-up mail as been sent to us in the last several months about any sort of balance on our account either. There seems to be a huge miscommunication within the company which causes us an inconvenience every time we talk to them. I can assure you we will not be renewing our home warranty with ABC Home Services and will be sure to tell friends and family of our experience with them.
I have been a customer of ABC Home Services since 2011 and never missed a payment and never filed a claim until now. I was told that my policy doesn't cover my pipes inside my house only outside which is not what I was told when I signed up. First I was told someone would call me right back. That didn't happen. The person I spoke to did not rush even though my pipes were leaking water everywhere. Had to wait almost 2 days for a call back. This is the worst company I have ever dealt with. Will definitely be cancelling and going to a honest company. Do not use this company. These people giving these reviews are definitely telling the truth. Do not deserve 1 star.
I would give ABC Home Services a negative review if I could. We recently purchased a home...literally 3 weeks ago. Last week our hot water went out so we called and I was told that someone would call us to set up the repair in 24 hours. 24 hours later no one called so I called them back. I was told that it was a holiday weekend and someone would get back to me the following Tuesday. Something didn't feel right and I told them I would call and have someone look at it. So Saturday 2/17/18 the plumber I called comes out and sure enough, my gut feeling was right. The water heater caught on fire! Now here we are Friday 2/23/18 and I get a call from Steve and am told that our claim for reimbursement is being denied because we should have gotten approval to make the repair...which was impossible as no one was working over the weekend who has that authorization AND it was a major life threatening issue as it CAUGHT ON FIRE!!!!!! So in short to hell with this worthless company. Take your hard earned money to Home Warranty of America.